Employee Retention Solutions Launches Outsourced Human Resources Practice

ROCHESTER, N.Y., January 23, 2023—To provide small to midsize businesses with the option for full-service human resources support, Employee Retention Solutions (ERS)—an RDG+Partners company—has expanded to include an outsourced human resources (HR) division. Dyanna Serrano has joined the firm as director of HR services to lead the practice.

The firm’s outsourced HR services include employee engagement, onboarding and training, investigations, performance reviews, compliance, benefits administration, and more. Human resources is the latest addition to the service portfolio at ERS, which also serves as the coordinating entity for RDGpayroll, RDGbenefits, and RDGwealth services. Together with RDG+Partners, the organizations share personnel, technological and physical resources to more efficiently serve clients.

“Administrative responsibilities like payroll, benefits, and retirement can be a burden for smaller businesses, but human resources is typically even more difficult to manage. Our ability to offer all these services under one roof—delivered by professionals with deep experience in each function—saves time and money, and makes it easier for business owners to focus on the core operations of their business,” said Kate Kenney, managing partner, ERS.

“We’re excited to have brought Dyanna on board to make this a reality for our clients,” Kenney continued. “Her experience working within the intricacies of day-to-day HR and customer service will be of great value.”

Serrano has more than a decade of experience in human resources and working directly with senior staff to help facilitate staffing, professional development, compensation, employee relations functions, benefits, and payroll. She specializes in human resource technologies, has developed and implemented new HRIS solutions, and contributed to the creation of new automated systems. Serrano earned her bachelor’s degree in human resource management from SUNY Empire State College, and currently resides in Greece.

RDGpayroll offers services including payroll processing, time and attendance, pay-as-you-go workers’ compensation insurance, and human resources. ERS also provides HRIS solutions through payroll companies such as ADP, Paylocity and Paychex. RDGbenefits provides strategic benefits planning, negotiation, and consultation, and helps clients coordinate group benefits, voluntary benefits, HRA, HSA and FSA accounts, short-term and long-term disability, and more. And RDGwealth works with employers, staff and high-wealth individuals to plan for the future. All ERS services are enhanced by proven technology and boutique-level service for streamlined processes.

For more information about Employee Retention Solutions, visit www.rdg-ers.com.


About Employee Retention Solutions

Led by managing partner Kate Kenney, Employee Retention Solutions—an RDG+Partners company—provides businesses across Upstate New York with a holistic solution for payroll, employee benefits, retirement, and human resources services enhanced by proven technology and boutique-level service for streamlined processes. For more information, visit www.rdg-ers.com.


About RDG+Partners

RDG+Partners offers tax, business planning, accounting, auditing, wealth management services, and specializes in areas such as real estate, construction, professional services, and consulting. Its partners are John Rizzo, Brian DiGiacco, Christopher Gamble, Timothy Hern, Whitney Baniewicz, and Ryanlynn McCollum. For more information, please visit www.rdgandpartners.com.