It’s been a minute, and we have learned a lot. The idea behind a true human resources partner is not often thought of as technology, benefits, and payroll, but we’ve figured out how to support both small business and enterprise clients. Our instincts were correct: the bridge between payroll companies is needed and improves with additional support. Truly educating clients from a benefits perspective saves money for both the company and the employee. For those of you who don’t know me, I am an accountant by trade with a consulting background. I am a natural problem solver, always gravitating toward service, technology, and data, even from the beginning of my career.
When we started the HR solutions division of 1RDG, there was a mission to solve the service problem with Benefits and Payroll. How do we remove the administrative piece of HR from the business owner, CFO, HR Director, or Controller’s plate? How do we create a boutique service offering for Benefits and Payroll? How do we help our clients engage with their employees to begin to foster a CULTURE where there is communication, investment, transparency, and retention? How do we share the information that we have with our clients so they can use it to make employee decisions?
I have been a consumer of Benefits and Payroll companies. Some experiences were good and some not so great. They were very rarely integrated and never communicated with each other, and there was a LOT of review needed for an accurate payroll. Our service was never GREAT. We had technology that was not set up properly, and we never really knew how to use it. We sat on hold a LOT.
When we decided to launch the HR Solutions division of 1RDG, I welcomed the challenge. Our motto was, and still is, “More of the same is never an option. If you follow the crowd, then you will go no further than the crowd.”
Have you ever thought of Payroll as Technology? Most don’t. At 1RDG, we view our payroll service as a technology solution based on your needs to automate processes, remove the HR administrative burden, and engage your employees. Today’s technology can offer as much as enrollment, an LMS, online engagement, benefits administration, data analytics, talent management, and, of course, payroll. It also integrates with your retirement and insurance provider, meaning fewer reviews and mistakes.
What do I mean when I say we want the culture of 1RDG HR Solutions to be the Ritz-Carlton boutique service of Payroll, Benefits, and HR? It’s simple: SERVICE the heck out of it. Create a process around benefits and payroll with service in mind, remove roadblocks from the payroll companies, and teach employees about insurance and how to best utilize their hard-earned money. Most importantly, always welcome feedback and FIX the problem when there is an issue.
This is our promise to our customers: to simply be the best we can be and always strive to be better.